Introduction

At "Amelia", we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and share your information when you use our website and services.

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue using our Services.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

Name - Email - Address - Phone Number - Payment Details (processed securely through third-party payment processors)

1.2 Non-Personal Information

IP addressBrowser type and versionOperating systemUsage data (pages visited, time spent, and interactions)

1.3 Communications Data

If you contact us, we may collect information about the communication, including its content, date, and time.

2. How We Use Your Information

We use the information collected for the following purposes:

Providing Services: To process requests, manage accounts, and deliver features like scheduling or call handling.Improving

Services: To analyze usage trends and improve website functionality and user experience.

Customer Support: To respond to inquiries and resolve issues.

Marketing: To send newsletters, promotions, or updates (only with your explicit consent).

Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell or rent your personal information.

However, we may share your information in the following scenarios:

With Service Providers: Third-party vendors assisting in payment processing, analytics, or customer support.

Legal Requirements: When required by law or to protect our rights, property, or users.

BusinessTransfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect non-personal data.

4.1 Types of Cookies We Use

Essential Cookies: Required for website functionality.

Performance Cookies: To analyze and improve performance.

Marketing Cookies: To deliver personalized ads and measure their effectiveness.

You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Non-personal data may be retained for longer periods for analytics.

6. Data Security

We implement robust security measures to protect your data, including encryption, firewalls, and regular monitoring. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of the information we hold about you.

Correction: Update inaccurate or incomplete data.

Deletion: Request the deletion of your data, subject to legal obligations.

Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at [email protected]

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their policies.

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised date will be updated. We encourage you to review this policy periodically.